Unclear

 

                                               (image: youtube.com)

Di ta isahay kasabot sa mga taningog ni Auntie!

Online discussions about Undersecretary Claire Castro reveal a recurring theme: many make light of her, some question her credibility, and others call her the President’s watchdog.

Tensions recently flared between Castro and Prof. Malou Tiquia during the PDP–Laban Kapihan forum, following heated exchanges online and in interviews. The conflict began when Castro labeled Tiquia a “propagandist” over her comments on the President’s alleged “incapacity.” Tiquia fired back, criticizing Castro’s communication style and emphasizing that Palace officials must uphold clear standards in tone, data presentation, and handling criticism.

Tiquia also stressed that officials representing the Palace should maintain proper decorum, noting that such standards appear lacking in Castro’s public behavior. She described the undersecretary as “palengkera,” arguing that anyone speaking for a respected institution must display consistent professionalism.

In press briefings, journalists have pressed Castro on her tendency to speak as if representing the President directly. Ivan Mayrina of GMA News asked whether her statements reflected the President’s views or her own, while Katrina “Kat” Domingo of ABS-CBN stressed that taxpayers deserve clear and unambiguous answers.

Research shows that the credibility of government spokespeople strongly affects public trust. Officials who communicate professionally, clearly, and transparently are seen as more credible, while poor communication or speaking beyond one’s mandate undermines trust in both the messenger and the institution (Lyu et al., 2013; Abdel Amir, 2023; Cucciniello et al., 2017; Jamal & Abu Bakar, 2021).

Observers suggest Castro could benefit from taking feedback seriously. Combative responses risk further damaging the reputation of the office she represents. Prioritizing evidence-based communication and building constructive relationships with reporters can help restore credibility and public confidence.

Ultimately, how a Palace spokesperson communicates shapes public perception of both the individual and the institution. Clear, professional, and evidence-based engagement with the press is key to maintaining trust and safeguarding the office’s reputation.