Way sajop, pirme eksakto! Lately,
one can observe that difficult people are thriving all around. We can hear them
complain on everything. In public utility vehicles, they won’t consider the
elderly and even other passengers by sitting as if they own the vehicle. There
are those who find minute details in the services of a restaurant just to
underscore his or her presence. They point out “wrong” details crossing borders
by shaming the service-providers. There are those who would slave-drive hotel
personnel for them to be served right. Most of them are adults.
When
we point out the humane side of things, they give retorts telling you that it
is right for them to give the right services! When you ask: even to the point
of embarrassing them? YES! Is the big answer.
In
1999 Cornell psychologists David Dunning and Justin Kruger, coined the eponymous
Dunning-Kruger Effect.
The
Dunning-Kruger effect is a type of cognitive bias in which people believe that
they are smarter and more capable than they really are. Essentially, low ability
people do not possess the skills needed to recognize their own incompetence.
The combination of poor self-awareness and low cognitive ability leads them to
overestimate their own capabilities (Cherry, 2019).
Difficult
people believe than they are better than anybody since their perceptions of
their intellect and abilities are the topmost of all knowledge and skills. They
do not understand that learning and knowledge are dynamic. And when someone
manifests higher intellect, they still do not agree since their sphere of
understanding about capabilities are only limited to what they have.
Cherry
continued: this phenomenon is something you have likely experienced in real
life, perhaps around the dinner table at a holiday family gathering. Throughout
the course of the meal, a member of your extended family begins spouting off on
a topic at length, boldly proclaiming that he is correct and that everyone
else's opinion is stupid, uninformed, and just plain wrong. It may be plainly
evident to everyone in the room that this person has no idea what he is talking
about, yet he prattles on, blithely oblivious to his own ignorance.
What causes such behavioral phenomenon?
Dunning
and Kruger suggest that this phenomenon stems from what they refer to as a
"dual burden." People are not only incompetent; their incompetence
robs them of the mental ability to realize just how inept they are. Incompetent
people tend to: Overestimate their own skill levels; Fail to recognize the
genuine skill and expertise of other people; Fail to recognize their own
mistakes and lack of skill.
Dunning
has pointed out that the very knowledge and skills necessary to be good at a
task are the exact same qualities that a person needs to recognize that they
are not good at that task. So if a person lacks those abilities, they remain
not only bad at that task but ignorant to their own inability.
They
then continue to believe that they are better than anyone. NO ONE CAN SURPASS
THEM!
In
organizations, these people tend to cause chaos and conflict. It takes a
self-mastered manager to point out their inadequacies and teach them how to
humbly accept their incompetence. And since most of them do not contribute a
lot to the group, there must be a focused intervention for them to become
better.
Since
their area of belief is only focused on their own, exposure to successful
figures and icons is necessary for them to be taken out from their ignorance.
They can also be given reprimands which may shatter their bias.
Psychology Today
says that the Dunning-Kruger effect has been found in domains ranging from
logical reasoning to emotional intelligence, financial knowledge, and firearm safety.
And the effect isn't spotted only among incompetent individuals; most people
have weak points where the bias can take hold. This tendency may occur because
gaining a small amount of knowledge in an area about which one was previously
ignorant can make them feel as though they’re suddenly virtual experts. Only
after continuing to explore a topic do people often realize how extensive it is
and how much they still have to master.
We
sometimes learn to live with them. But if they cross our lines, we can give them
a dose of their own medicine.
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